Refund policy

 

Return

Please choose carefully as we do not offer a refund for change of mind
In the unlikely event that you receive a faulty item, please contact us immediately.
Damaged or Faulty goods must be acknowledged within 7 days of purchase or within 7 days of delivery by emailing: rizwanarizwan56@gmail.com
Please provide as many details and photos of damage/fault as possible. We will review each case and offer refunds or replacements at our discretion.

• A full refund will only be offered if goods are deemed faulty.
• Proof of purchase is required

To start a return, you can contact us at rizwanarizwan56@gmail.com. Please note that returns will need to be sent to the following address: 

Hues and Feels

Punnad (po) 

670703

Kannur

Kerala 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rizwanarizwan56@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rizwanarizwan56@gmail.com.